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Privacy Policy

Last Updated: 2025/01/01

At DiuWin (“we,” “us,” or “our”), we prioritize the security and confidentiality of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you access our gaming platform at diu.run or use the DiuWin mobile app. By using our services, you agree to the practices described below.

1. Information We Collect

a. Personal Data

  • Registration: Name, email, mobile number, date of birth (to verify 18+ age).
  • KYC Verification: PAN card, Aadhaar (for withdrawals), and UPI/bank details.
  • Device Information: IP address, device ID, OS version, and browser type.

b. Gameplay Data

  • Transaction history, game preferences, and in-app interactions.
  • Tournament scores, referral codes, and bonus redemptions.

c. Automated Collection

  • Cookies and analytics tools (e.g., Google Analytics) to track usage patterns.

2. How We Use Your Information

  • Account Management: Verify identity, process withdrawals, and provide customer support.
  • Service Improvement: Analyze gameplay trends to optimize features and rewards.
  • Security: Detect fraud using AI-driven monitoring and encryption protocols.
  • Marketing: Send promotional offers (opt-out via email or app settings).

3. Data Sharing

We only share data with:

  • Payment Processors: UPI gateways and banks to complete transactions.
  • Legal Authorities: When required by Indian law (e.g., tax compliance).
  • Third-Party Service Providers: Cloud hosts and analytics firms under strict NDAs.

4. Data Security

  • Encryption: Military-grade SSL/TLS for all transactions.
  • Access Controls: Restricted employee access to sensitive data.
  • Audits: Regular penetration testing and RNG certification by iTech Labs.

5. Your Rights

  • Access/Correction: Review or update data via your account dashboard.
  • Deletion: Request account deletion (excluding legally retained records).
  • Opt-Out: Unsubscribe from marketing emails or disable cookies.

6. International Transfers

Data is stored on servers in India. For cross-border transfers (if applicable), we use EU-approved Standard Contractual Clauses.

7. Children’s Privacy

DiuWin does not serve users under 18. Accounts suspected of underage use will be terminated.

8. Policy Updates

We notify users of changes via email or in-app alerts. Continued use implies acceptance.

Contact Us

For questions or data requests:

Grievance Officer:
Name: [Insert Name]
Email: [email protected]

Compliance:

  • Governed by India’s Information Technology Act, 2000, and SPDI Rules.
  • Aligns with evolving DPDP Act, 2023 requirements.

This policy supersedes all prior versions.